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Assessing Counselling Services: Planning for Successful Outcomes

CACUSS 2004 Presentation - June 15, 2004
Sharon L. Cairns, University of Calgary
Jackson Dobbs, Mount Royal College

We know that counselling works; how do we let our administrators know this? What do we do that adds to the success of our students and to the “bottom line” of our institutions? Assessing outcome may well be central to the future of counselling as an integral part of student services. It is critical from a variety of perspectives including: administrative accountability, demonstrating worth in a time of financial constraint, as student services professionals, and as counseling professionals. Following a brief review of the literature, the presenters will highlight the discussion from an Alberta post-secondary counsellors’ professional development session on outcome measures. Several questions will be explored: 1) How do we ethically utilize students’ stories? 2) Do outcome measures need to vary with theoretical orientation? and 3) How do we recognize and find ways around the obstacles to collecting meaningful outcome data? The workshop will then shift to a round table discussion allowing participants the opportunity to learn and share with their colleagues from across the nation. Participants are encouraged to bring and share outcome measures currently being used at their institutions.

Download Slides, Notes and References (PDF)



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