CACUSS values inclusive and safe environments where all attendees may build relationships, celebrate their personal and professional growth and contribute to the larger community. The conference planning committee strives to foster positive intellectual and social spaces where all attendees feel included, understood, appreciated and respected across all conference aspects.


Where can I learn about the Calgary Convention Centre’s emergency procedures?

The Convention Center does not have fire exit maps posted inside meeting rooms, however, all exits are clearly marked with illuminated Running Man Signs. Incase of any fire or emergency all senior staff will meet in the lobby of the hotel. This is the central hub for the hotel, leadership team and emergency team. The command post is the Front Office which is located in the lobby.

There is an emergency plan in every guestroom on the back of the room (not in meeting rooms). If there is a need to take action during an alarm, the hotel will investigate first, and provide an announcement with an update. After 5 minutes, or a location of a fire has occurred, a general alarm will then sound asking everyone to exit the building. When exiting the building guests will be guided to meet in the underground parkade across the street from the main entrance of the hotel. If no fire is located, an announcement will be made saying, “All clear.”

Staff members are CPR and AED trained. There is a defibrillator located at the front desk. 

Quiet Room

A quiet room will be available at the conference but it will not be completely silent.  As an alternative, if you recognize certain times you need to rest during the conference, please consider heading to your accommodations or take a moment outside to relax and unwind in between programming.

Gender neutral restrooms

There is a single unit bathroom on the main floor of the Convention Center that will be accessible to everyone. 


A large team of volunteers will be available to assist conference attendees during all conference programming. Volunteers will be wearing a Blue VOLUNTEER t-shirt. Placed in strategic locations throughout the conference buildings, this team will be available to direct attendees to conference rooms, food and beverage and to provide assistance in any way.

What are some of the Convention Centre’s accessibility features?

The Convention Center meets all major accessibility and building codes.  Key features include and are not limited to: door-less washrooms, accessible washroom stalls that are wheelchair accessible and at least 1500 x 1600 mm, lavatories and soap dispensers are hands free, ramps in public areas have a slope of at least 1:13 and stairs with rubber edging.

How do attendees request accessibility services?

The registration form includes an option to request accessibility services, such as CART or sign language interpretation. A member of the conference access team will confirm individual requests with each attendee.

Attendees can place or confirm a request in two alternative ways: by emailing 

What is the deadline to request accessibility services?

We ask that attendees submit requests for accessibility services (CART, attendant services, etc.) as soon as possible, by May 24, 2019.

Which sessions will automatically feature Communication Access Real-time Translation (CART) service?

The June 17, 18 and 19 Plenary Sessions in the Convention Centre will feature CART.

Mobile CART services will also be available upon request.

Will there be a liaison person on-site at the conference, with whom I could discuss my accessibility service request?

A dedicated Access and Info Hub will be open at all times during the conference at the Convention Center. Located near the registration area in the Convention Centre, volunteers will be available to answer questions and provide pre-requested materials or accessibility equipment, such as large print materials or direction to FM systems available in the plenary.  

What else will be at the Access and Info Hub?

The following information describes the Access and Info Hub and the hours that it will be in service. The Access and Info Hub is a designated counter in the Convention Centre attending to all matters that relate to access and inclusion. The Access and Info Hub team will be available to:

  • make additional requests for accessibility services (note taking requests, ergonomic chairs, personal FM system)
  • provide information about inclusive and accessible restaurants.
  • provide PRE-REQUESTED materials in large print
  • provide a tire pump
  • loan wheelchair
  • provide information about transportation, including accessible options
  • attendants available for immediate assistance (guiding to concurrent sessions, washrooms, and facilities within the Convention Center)

The Access and Info Hub will be open during following dates and times at the Convention Centre in the Exhibition Pre-Function space:

Saturday June 15: 12PM - 5PM

Sunday June 16: 8AM – 4PM

Monday June 17: 8AM – 4PM

Tuesday June 18: 8AM – 4PM

Wednesday June 19: 8AM – 12PM

Will presenters be sharing their presentations after the conference? Will note takers be available?

Some presentation materials, such as PowerPoint slides, will be available before and after the conference, pending the presenters’ permission. Those presentations that the conference organizers obtains permission to share will be placed online and made accessible for CACUSS and ARUCC members.  Those who are not CACUSS members and who wish to view the available presentations are welcome to contact Allison Polinsky, Conference Manager, at

Upon request, attendees are welcome to request a volunteer note taker to provide notes of conference proceedings. Those who wish to request note taking assistance are invited to notify a staff member/volunteer at the Access and info Hub or to email 

What is the Convention Centre policy regarding service and comfort animals?

Service animals and pets are permitted in all areas of both locations.

Are there any discounted registration fees for personal support workers?

We ask all guests with questions about personal support worker or attendant registration to speak with the Conference Manager, Allison Polinsky, at

How can attendees place a dietary request? What will the food menu be like?

The registration form includes an option for attendees to indicate dietary requests. To confirm a request, guests can contact the Conference Manager, Allison Polinsky, at

CACUSS is committed to offering nutritious meals with an emphasis on proteins and vegetables to keep attendees energized throughout the conference. Each conference meal will offer vegan, vegetarian, dairy-free, gluten-free and nut-free options. Please note that the Convention Centre kitchen does have traces of nuts. Please look at the conference website for an updated menu available in late spring 2019.


How can presenters make their sessions inclusive?

The planning team asks that you factor readability and accessibility into your presentation design.  This will ensure that all attendees, regardless of their concentration style, level of vision, language level and seating location in the conference spaces, will enjoy and learn from your presentation.

Upon introducing yourself to your audience, please indicate your preferred pronoun, for example, “my name is Shad and I prefer the pronoun ‘he.’”

Be mindful of the language you use in your presentations. When referring to any specific population please ensure that you are using inclusive and politically correct language. To confirm the appropriateness of your language use, we encourage you to obtain feedback from your institution’s equity office or from your institution’s department that serves the population you plan to discuss.

Follow accessible presentation guidelines and tips. Accessibility guidelines and tips will be sent to speakers, booth staff, and poster presenters. For a sneak peak of this document, see Minimum Expectations of CACUSS Presenters.

Are there any helpful online resources that provide accessibility guideline information?

For more information, see the Council of Ontario University’s page regarding accessible PowerPoint presentations. To view Microsoft’s tips on accessible PowerPoint presentations, see their PowerPoint accessibility page. Further, the Canadian National Institute for the Blind (CNIB) offers information
about developing accessible media. To view the CNIB’s resources, see their Clear Print Guidelines. For tips on colour contrast and font size checkers, see WebAIM’s Contrast Checker.

Where can I receive support in order to make my presentation accessible and inclusive?

Due to the conference’s high volume of presentations, the conference coordinators encourage you to work within your teams to support one another as much as possible.

If needed, please consider working with your institution’s departments that oversee accessibility efforts or have expertise in accessible document creation, accessible instruction and accessible presentations. Your equity office, teaching and learning unit, information technology office or disability service office may have useful leads for you.

You may also upload your presentation to the conference dropbox account no later than Friday, May 24, 2019 in order to have your presentation reviewed by the accessibility committee.  For the dropbox link, please email

Should you have difficulty in meeting our accessibility guidelines, please do not hesitate to reach Allison Polinsky, Conference Manager at 204.880.5870

An Access Review Committee is available to review your presentation BEFORE Friday, May 24, 2019. Should you encounter roadblocks in designing your presentation, please be assured that the Access Review Committee will note any issues and provide assistance when needed.

We encourage all presenters, whether they have last-minute questions or must change their presentation, to visit the registration team at the convention centre.

I am a presenter with a disability and I would like to request accessibility services.

The registration form includes an option to request accessibility services, such as CART or sign language interpretation. A member of the access team will directly follow up with those who make requests.

Alternatively, attendees can make or confirm a request by emailing or phoning Allison Polinsky, Conference Manager, at 204.880.5870

Conference access and inclusion

Learn What to Expect for each major conference component

Each conference component and social activity will have an accompanying What to Expect description, which provides insight into the event venue’s physical space, style, sounds and other notable features. Aligned with the CACUSS values of access and inclusion, the What to Expect descriptions will discuss components that may provide an environment that will be fully enjoyed by all conference attendees.

Crowd       Crowd – What is the estimated number of people who will attend the event?

Sound/lighting      Sound/lighting – How quiet or loud is the event expected to be?

Space/quiet space     Space/quiet space – Where could I find private, quiet space to rest, meditate or pray?

Language       Language – What languages will be used at this event? For example, will there be French, English or sign language interpretation available?

Alcohol/beverage      Alcohol/beverage – Will alcohol be served? Will there be alcohol-free areas at the event venue?

Food/service       Food/service – Will there be food available, at this event? What kinds of foods? Will service staff be available to assist with taking food and beverage orders?

Restrooms      Restrooms – Are there gendered and non-gendered washrooms available at this venue? Are there private restrooms? Are there wheelchair accessible washrooms?

Elevators/stairs      Elevators/stairs – Are there stairs and/elevators available at this event?

Transportation/terrain      Transportation/terrain – How could I get to and from this event? Are there terrain considerations?

Attendant care      Attendant care – Will personal attendants be available to people with disabilities for activities of daily living? How can I request an attendant?

Get involved - give feedback regarding the conference’s access and inclusion program

We invite your questions, requests and feedback about the CACUSS conference level of access and inclusion.

The Access and Info Hub team will be available to you throughout the conference, located in the Convention Center Exhibition Pre Function Space.

Email  or enquire at the Access and Info Hub, which is located in the Convention Center Pre Function area.

Hotels, transportation and restaurants

I am looking for accessible accommodations, what will be available during CACUSS?

The conference hotels offer accessible hotel rooms on a first-come, first served basis. Please book early to secure your room as the number of accessible rooms are extremely limited.

Access the conference Accommodation information here (

What accessible transit service providers will be available to attendees?

Attendees will be expected to provide their own transportation to and from the conference. The Convention Center is within walking distance or a short taxi ride of multiple hotels located in downtown Calgary and is connected to the +15 indoor walkway system. The Telus Convention Center is located next to the light rail transit (the C-Train), which runs down 7th Avenue. The closest stops are Eastbound Center Street and Westbound 1st Street. It is free to ride the C-Train in the downtown area, between 3rd Street East and 11th Street West, but fare must be purchased if traveling outside of the downtown area. The Convention Center is also located along many bus routes. Visit the Calgary Transit site to learn more: (

C-Trains and busses are equipped with ramps or low-floor buses. ( Calgary Transit has a bus-hailing kit for passengers who experience vision loss. (

There are many taxi services available in Calgary, and some have vehicles that are accessible. Calgary City Cabs specializes in providing accessible taxi services (




110 8 Ave SW

Accessible entrance, Accessible washroom (no automatic door), some accessible seating, moderate lighting, moderate noise level

Bank and Baron

125 8 Ave SW

Entrance has 1 step, accessible washroom (no automatic door), some accessible seating in private room "Manager's Office," Moderate/low lighting, Moderate/high noise level


Yellow Door Bistro

119 12 Ave SW

Acessible entrance through Hotel Arts main entrance, Accessible washroom (no automatic door), Accessible seating, Moderate Lighting, Moderate noise level



Native Tongues Taqueria

235 12 Ave SW

Accessible Entrance, Accessible Gender Neutral Washroom (no automatic door), some accessible seating, Moderate lighting, Moderate/High noise level



Milestones Stephen Avenue

107 8 Ave SE

Accessible entrance, Accessible washroom (no automatic door), Some accessible seating on second level (up 2 stairs), Moderate lighting, Moderate noise level, Private room available with customizable lighting and sound


Goro + Gun

245, 8 Ave SW (in Scotia Centre)

Accessible entrance, Accessible washroom (no automatic door), Some accessible seating on second level (up 2 stairs), Moderate/good lighting, Moderate noise level


SAIT Culinary Campus

226, 230 8 Ave SW (in Scotia Centre)​

Accessible entrance, Accessible seating, Moderate/good lighting - customizable, Low/Moderate noise level - customizable


Last Best Brewpub

607 11 Ave SW​

Accessible entrance at back of restaurant, Accessible seating, Moderate/Low lighting, Moderate/High noise level, Private room available


Cactus Club Cafe

178, 317 7 Ave

Accessible entrance, Accessible seating, Moderate/low lighting, Moderate/high noise level



Rosso Coffee Roasters

140 8 Ave SE (attached to Telus Convention Centre)

Accessible Entrance, Accessible washroom (no automatic door), Accessible seating, moderate/good lighting, low/moderate noise level


Phil and Sebastian Coffee Roasters

102 8 Ave SW

Accessible entrance, Accessible washroom (no automatic door), Accessible seating, Moderate/good lighting, Low noise level


LUKES Interior Cafe @ New Central Library

802 3 St SE​

Accessible entrance, Accessible washroom (no automatic door), Accessible seating, Moderate/good lighting, Low/moderate noise level