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Manager, Student Success & Academic Advising

Permanent - Full-time


Toronto, Ontario

Deadline: 2020-07-31

Posted: 2020-06-09

York University champions new ways of thinking that drive teaching and research excellence. Through cross-disciplinary programming, innovative course design, diverse experiential learning and a supportive community environment, our students receive the education they need to create big ideas that make an impact on the world. Located in Toronto, York is the third largest university in Canada, with a strong community of 53,000 students, 7,000 faculty and administrative staff, and more than 300,000 alumni.

The Faculty of Liberal Arts and Professional Studies (LA&PS) is the largest Faculty at York University with over 24,000 undergraduate and graduate students, and almost 100 programs delivered through 25 Departments, Schools and Colleges, plus the IBM Markham Learning Site. York University is known for championing new ways of thinking that drive excellence in promoting and enhancing student success. Through innovative course design, diverse experiential education and learning opportunities, and a supportive community environment, our students receive the education they need to create big ideas that have an impact on the world.

In this role under the direction of the Sr. Director, Student Success & Retention and working closely with the Associate Dean Students and academic leaders from across the Faculty, the Manager, Student Success & Academic Advising oversees the implementation of exceptional advising services in academic departments of LA&PS. In addition, the Manager will be responsible for training and development of advisors across the Faculty, ensuring that training and development curriculum is consistent with and reflective of the National Academic Advising Association's (NACADA) standards and York University's Advising Core Competencies. This position will play a vital role in the Faculty's commitment to delivering excellence in student academic advising. The Manager ensures delivery of high-quality student service through leveraging and advancing best practice in developmental advising, adult education, service excellence and advising models and tools. With thorough understanding of advising theories, technical knowledge, and York's core advising principles, the manager will act as a resource and subject matter expert for their team in order to ensure that students receive accurate information in a timely and caring manner and that advisors are accountable for the quality and standards of their work.With an emphasis on student success, the Manager will lead and oversee the work and practice of the Student Success and Academic Advising team in the academic departments and schools. They will foster the development of advanced advising skill and practice through the development and implementation of an advising onboarding and professional development curriculum for all Student Success & Academic Advisors within LA&PS. In addition, they will create a professional, positive, supportive, and student-focused team environment of high performance, respect, trust, collaboration, and continuous improvement that embraces diversity and fosters inclusion. The Manager is a key leader, fostering connections within the Faculty and broader campus, and works in close collaboration with students, student groups, faculty and staff within the Dean's Office, academic units, colleges. The Manager applies data and metrics in alignment with Faculty and broader University priorities to inform and guide their work and that of the team.

To be considered for this opportunity, you will bring the following:

A graduate degree in a relevant field is required or an equivalent combination of directly relevant education and progressive professional work and leadership experience. Specialized training in student success, retention, student development theory, programming and adult education is required. Working experience and training in academic advising is a requirement. Understanding of advising legislation and regulations, preferably at York, is required.
Plus 5 years of experience in a fast-paced post-secondary student affairs environment leading the coordination and provision of student success programming in an advising context. Proven innovative program design, implementation and evaluation of post-secondary student success and retention programs, initiatives and services is required. Experience leading others, including training and development grounded in adult education principles. Experience delivering developmental academic advising, preferably at York University, is required. In addition, practical and theoretical experience in social justice, equity, diversity and inclusion is preferred.

For full position details, including skills and knowledge requirements, and to apply to this exciting opportunity visit the External Career Portal ( and refer to posting 101308

We offer comprehensive benefits and access to superb educational and recreational facilities. For more information on what York has to offer U please visit:

York implemented a revised CPM Compensation Framework in 2019. The Framework is a salary grid consisting of 6 or 8 steps (depending on job grade) which is reviewed annually with possible adjustments, and a lump sum Merit Incentive Award. Employees will receive the grid adjustment and depending on performance, eligible permanent employees may move to the next step of the grid and may receive a performance lump sum Merit Incentive Award. Visit the CPM Compensation page on the HR Website to find out more about York's CPM Compensation Program.

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), aboriginal (Indigenous) persons and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long-term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.

York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

PLEASE NOTE: All applications must be received by 11:55 pm EST on the posted deadline date, if applicable.