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Senior Management


Vancouver, BC

Deadline: 2021-01-29

Posted: 2021-01-07


Location: Vancouver

Reports To: Vice President, Academic


University Canada West is seeking a key leadership role within a developing Student Affairs Department and is an opportunity for a committed individual to provide educational leadership, strategic direction and proactive management. Over the last year we have established core staffing in the areas of student involvement, student transitions and outreach. We have implemented a comprehensive new student orientation, transition programming, badging program, peer 2 peer program, a student health ambassador program and international student advising. This new position is an exciting opportunity for an experienced professional to lead, shape, build, and deliver a vibrant Student Affairs program aligned with the vision and direction of our growing and diverse student population.

The Director of Student Affairs and Services is an administrative leader responsible for providing leadership and strategy for programs and services that facilitate a positive student experience, transition, engagement and student success at our two UCW campuses.

The Director establishes and maintains student affairs policies and procedures in alignment with University goals and the Private Post-Secondary Education Act. The Director, Student Affairs and Services provides leadership and vision in the administration and management of student affairs departments, programs, and services including new student orientation, international student advising program, student transitions, student leadership & development, student conduct, Career Development, and well-being supports and programming. The Director liaises with Registrar’s Office, faculty, the Academic Department, senior leadership, and others in the development and support of a variety of student directed programs and initiatives to enhance student success at the institution. The Director is responsible for coordination and oversight of various committees that ensure student affairs-related activities take place. The Director will develop a student affairs data system, and compile strategic information, business reports, and presentations, suitable for Senior Leadership within the University to ensure a data driven approach to continuous improvement for all Student Affairs programs. Where appropriate, the Director will represent the University to external constituencies and internal constituencies.


Planning and Coordination
• Provides leadership and supervision for planning, organizing, and coordinating of student affairs programs while achieving institutional goals and objectives
• Supports and leads the development of short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures
• Monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement
• In concert with IT, prepares statistical and analytical reports, supporting documentation, related correspondence, and other advice with respect to maintaining a data-informed environment for developing and sustaining programs that positively impact student retention and success
• Provides accurate information and data for strategic decision making by conducting research, collecting and analyzing data and establishing processes and methodologies that effectively evaluate data that will support student success and retention strategies.
• Ensures the participation of the areas of supervisory responsibility in the University’s long range planning process
• Establishes and implements processes for the development, maintenance and evaluation of student-centred support services
• Collaborates with IT Services, the Registrar’s Office, Academic Department, and faculty to implement systems in support of student success
• Provides creative leadership and management, directed to the improvement of relevant, efficient, flexible and economy of services
• Develops and implements an annual operating budget in consultation with the Vice President Academic
• Takes action on issues or projects that arise or are assigned by the Vice President Academic

Representation and Communication
• Develops external contacts, including membership in relevant professional associations, to remain current with student issues, trends, and practices
• Attends, participates in, and provides advice as requested for all relevant internal and external meetings
• Establishes and maintains positive relationships with internal and external stakeholders in the provision of educational student support services
• Maintains communication and consultation with the Vice President Academic about all sensitive matters
• Undertakes to represent the University with regard to extraordinary activities, special initiatives, or task forces at the community, provincial, national or international levels

Student Affairs & Services
• Leads Student Affairs programming including Career Development Centre; International Student Advising; Student Health Ambassadors; Peer2Peer program; Engagement programming; Student development & leadership; and student transitions to set goals and objectives in alignment with University and Academic Affairs Strategic Plans
• Coordinates non-academic student conduct investigations as needed
• Develops and ensures delivery of training for faculty, staff, students, and administration to maintain understanding of policies and procedures surrounding student misconduct, including the orientation of new employees and students and other activities as appropriate or required
• Provides confidential information for all cases of alleged academic and non-academic misconduct, including claims, evidence, outcomes, resolutions, and sanctions
• Provides information on relevant student behaviour to Academic Advising for early alert programming
• Ensures student needs are identified, understood and met where feasible through gathering meaningful information and feedback from the University’s constituent groups and refers students to other support services when appropriate
• Conducts reviews and assessments of academic and non-academic student conduct policies and procedures and makes recommendations for change as appropriate
• Researches, assesses, and proposes student well-being programming
• Investigates and reports on the impact of services, programs, and initiatives on student engagement, retention and success
• Performs all other duties and responsibilities as assigned

Student Engagement and Involvement
• Envisions, develops, and implements new programs, initiatives, strategies, policies, and procedures
• Oversees the development and implementation of effective student engagement programming including Peer2Peer program, Badging, New Student Orientation, and Transition programming
• Provides programming support for student leadership development
• Responsible for the production of reports and presentations to raise institutional awareness and knowledge of relevant student affairs programming and ensure they are communicated to the broader community

• Facilitates a positive working environment that nurtures and encourages high performance, teamwork, innovation and creativity
• Plans, supervises and directs the activities of staff in the student affairs area
• Facilitates the resolution of conflicts by responding to student issues in a timely, fair and equitable manner
• Encourages high morale and high-quality student services through a respectful leadership style which inspires staff to strive for the achievement of ongoing student success
• Promotes a collegial and respectful work environment
• Ensures professional development through self-directed professional reading, developing professional contacts with colleagues, identifying professional development opportunities, and attending training and/or courses required by the Vice President Academic.

• Demonstrated experience in project planning and management, and process improvement with the ability to manage multiple projects with efficiency
• Extensive knowledge of post-secondary education, policies and procedures
• Extensive knowledge of the student experience of post-secondary education
• Extensive knowledge of the needs and concerns of students within the BC/Canadian academic environment
• Extensive knowledge of the role of student services systems and practices in the post-secondary context
• Proven ability to achieve goals using collaborative and consultative processes
• Proven ability to function with a high degree of sensitivity, tact and diplomacy
• Proven ability to work within and in support of a data-informed environment
• Ability to work with tight deadlines, high pressure and at short notice with information and data
• Proven ability to effectively resolve disputes and conflict
• Ability to work as a committed team member who shares responsibility
• Ability to provide excellent service based on a broad knowledge of trends and issues relevant to the provision of student services in support of student success
• Demonstrated ability to establish and maintain effective working relationships with all constituencies including students, staff, faculty, administration, external stakeholders, and community members
• Demonstrated proficiency in providing workshops to faculty, staff, and students
• Strong analytical and problem-solving skills
• Strong communication skills both verbal and written and ability to express organized thoughts concisely

Leadership Competencies:
• Ability to provide effective leadership within a post-secondary institution based on information and data
• Team Leadership – ability to create team spirit and direct individuals toward achievement of team and organizational goals. Inspires others to develop professionally and contribute to the success of the leadership team.
• Communication – effectively influences, inspires others to do their best
• Relationship management – builds and maintains a network of contacts both internally and externally
• Integrity – acts with openness, honesty and respect to build and maintain an environment of trust
• Problem solving and decision making – considers a wide range of information and perspectives to solve problems and make reasoned decisions; demonstrates a comfort with uncertainty and ambiguous conditions
• Results and goal-oriented: achieves outcomes through consultative and collaborate methods
• Innovation – welcomes, generates, and implements new ideas and solutions that help to achieve organizational strategic goals
• Visioning and Strategic Thinking - energizes staff around the vision while keeping the bigger picture in mind
• Organizational awareness – understands and appreciates internal culture and operating practices
• Collegiality – values and demonstrates inclusivity, openness, civility and respect
• Professional maturity – demonstrates courage to take on issues and make tough decisions

• Master’s degree from an appropriate area of specialization, from a recognized, accredited institution
• 3 – 5 years recent, relevant, and effective administrative experience at a post-secondary institution(s)


Dental care
Employee assistance program
Extended health care
Paid time off
RRSP match
Vision care