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Manager, Global Pre-arrival Support

Regular Full-Time

Location:

Guelph, Ontario

Deadline: 2022-05-16

Posted: 2022-05-02


The department of Student Experience is committed to supporting all students at the University of Guelph. Student Experience houses many specialized supports for students identifying as First Nations, Inuit, Métis, Black, racialized, people of colour, members of the LGBTQ2IA+ community, and members of various cultural, international, religious, and spiritual communities. We encourage applications from members of these communities in order to accurately represent our student population and to contribute to the diversity of thought, approach, and practice in supporting students within the department. We welcome applicants sharing through their application the ways in which they believe they can contribute to the diversity of thought, approach, and practice in Student Experience.
Reporting to the Director, Student Experience, the Manager, Global Pre-arrival Support will lead the development and implementation of the newly formed Global Pre-arrival Support (GPS) unit. The Manager and their team will be responsible for supporting new incoming undergraduate international students as they navigate the pre-arrival and transition period of their student journey.
The Manager, GPS will work collaboratively with other student service areas to integrate existing engagement, pre-arrival, and transition programs for international students with new and enhanced programs and services that ensure efficiencies internally and a seamless front-facing student experience. They will guide their team in the creation and delivery of innovative and responsive best practices to engage, support, and retain incoming international students.
The Manager, GPS will advance the University of Guelph’s goals regarding admission, enrolment, retention, and well-being of international undergraduate students by researching, managing, and evaluating initiatives aimed at supporting and retaining students from diverse cultural backgrounds and worldviews. This includes facilitating collaborative relationships to strategically build initiatives that support growth in international student enrolment.
The Manager recruits, hires, trains, and supervises a team that includes the Global Pre-arrival Support Advisor and Global Pre-arrival Support Coordinator, who in turn provide direct service and support to students.
As a member of the Student Experience management team, the incumbent contributes to the strategic direction and day-to-day operations of the department, represents the Director on committees, contributes toward policy formulation and implementation, and participates in the development and implementation of actions plans, annual budgeting, and forecasting processes for the unit.

To be successful in this role the incumbent is required to have:

• An undergraduate degree in international development, business, education, or related field coupled with a minimum of five (5) years of progressive experience in international student services.
• An understanding of the complexity of society structures, political dynamics, economics, cultural norms and customs, and religious environments; as well as climatic and infrastructure hurdles inherent in other countries.
• An understanding of the complexity of student identity issues for international students.
• Demonstrated excellent human relations and advising skills, especially the ability to empathize and communicate effectively in an intercultural setting.
• Experience with interpreting and explaining a broad range of policies, protocols, and systems that affect international students in Canada
• Strong interpersonal and intercultural skills, with evidence of successfully building and strengthening internal and external relationships and partnerships.
• Experience managing, tracking, and reporting on leads using Customer Relationship Management (CRM) software
• Experience applying internationalization methodology to provide international student services, expert advisory services, and retention interventions.
• Proven ability to assess needs and to research, design, implement, and evaluate programs and services.
• Proven ability to exercise a high level of judgement, diplomacy, and tact.
• Proven ability to respect and maintain confidentiality in sensitive and/or volatile situations.
• Proven leadership and administrative responsibility to supervise and train teams, foster staff motivation, and manage employee performance to implement operational plans.
• A strong aptitude in written, verbal, and non-verbal communication.
• Intermediate level Microsoft 365, including MS Word, Excel, and PowerPoint is required.
• Qualification as a Regulated Canadian Immigration Consultant (RCIC) or a Regulated International Student Immigration Advisor (RISIA) is an asset.

Position Number 530-TBD
Classification P06*
Professional/Managerial Salary Bands
*Tentative evaluation; subject to committee review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

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