Job Posting

Director, Student Well-being & Support

Administrative, 2-Year Contract


George Brown College, Toronto, ON

Deadline: May 31, 2020

Posted: February 26, 2020

What responsibilities will you have in this role?

Reporting to the Vice President, Student Success, the Director, Student Well-being & Support leads a team of professionals to widen access and inclusion to education and student experience for George Brown College (GBC) students. Through internal and external partnerships, the Director works across the college to engage key collaborators in facilitating an inclusive campus environment through the provision of services and supports for accessible learning and services, counselling & mental health support, deaf services, complex case management, and student conduct.

The Director leads a newly established high performing team of four managers (Counselling & Well-being, Accessible Learning Consulting, Accessible Learning Services, and Student Conduct & Support, and two Student Success Consultants whose focus is on access to experiential learning & employment, and Universal Design for Learning (UDL). The capacity for the Director to harness and focus the energy of this collective of high-performing professionals is vital to the success of the division and the College. Planning and financial management are essential capabilities to ensure the Director’s success. With a budget of close to $5M, the Director is responsible for quarterly reporting of financial and business plans, including monitoring progress towards goals.

Engages in the development of the broader College strategic plans to support student learning and success and provides connection to, and oversight of, deliverables within the portfolio.
Provides vision, leadership, direction, advocacy, and operational management with respect to the student experience by monitoring internal and external variables and factors to inform the design, delivery and evaluation of programs and services within a complex portfolio delivered by a diverse and professional team.
Leads ongoing policy creation and implementation, and program development and evaluation with regards to the College’s responsibilities for accessible learning obligations; complex student behaviour and crisis management; student conduct, conflict resolution, due process and natural justice; student health and well-being, including counselling and psychological services.

Provides vision and leadership for faculty, staff, and administrator development in areas critical to the student experience, including creating accessible and inclusive learning environments, supporting mental health and wellbeing, developing personal resilience and self-regulation, effectively responding to students in distress, and managing complex behaviour and conflict.

Partners and provides ongoing strategic leadership to the implementation and evaluation of the increased utilization of Universal Design for Learning (UDL) for the College across reporting units, partner areas, and academic centres and ensures connection to student learning outcomes.
In partnership with Academic Excellence, Creates, monitors, and adjusts quality assurance mechanisms for the student experience, learning and development, and success as per requirements identified in the College Quality Assurance Audit Process (CQAAP); leads working groups to report on these quality assurance mechanisms within the CQAAP cycle.
Provides intelligent and grounded contributions to inform College recruitment, persistence/retention, and graduation elements of student success planning through participation College committees and related working groups.

Collaborates with Chairs, Deans, and Associate Vice President to develop and monitor student success programs and activities relating to the portfolio and engages in partnerships across associated service areas to support localized academic activity.

Administers the Code of Student Conduct and directly adjudicates on high-level issues of behavioural discipline to ensure fairness, consistency, and safety of all students while managing uses related to problem/conflict resolution, legal liability and the potential impact on College reputation/public relations.

Leads college policy development and risk mitigation for student community, student success, and student conduct framework; monitors and reports on legislative requirements as needed. Scope of policy responsibility and risk management includes risk for current students when travelling abroad for College-related programs.

Ensures effective collaboration with Human Resources, Diversity, Equity & Human Rights and Public Safety and Security to coordinate behavioural risk intervention and ongoing monitoring of students with intersecting and complex circumstances and experiences. Engages academic leadership as required in such processes.

Develops the human resource capacity necessary to deliver services through the selection and development of staff and design of organizational structures.

Responsible for overall labour relations processes, which includes ensuring thorough/defensible approaches, adjudicating grievance decisions, and participating in both grievance and arbitration processes to defend institutional decisions.

Responsible for operational assessment and mitigation of risk mitigation practices.

Serves as lead for Business Continuity Planning for portfolio in order to establish and lead the recovery plan for the area following a crisis.
Partners with the Deans, Associate Vice-President, and other senior staff members at the College to ensure that appropriate learning and support services are delivered to and utilized by students.

Advocates for policies and procedures that support student access and wellbeing and plays key role to ensure compliance with such policies and procedures and legislation in support of student rights, responsibilities and needs.

Other related duties related to the College’s vision and mission and the creation of conditions for student success.

What qualifications do you need for this role?

Master’s degree from a recognized post-secondary institution in Sociology, Psychology, Higher Education and Policy, or Student Development, or equivalent combination of education and experience.
Certifications in Alternative Dispute Resolution, Administrative Law and Policy, Student Conduct Administration, etc. are assets to this role.
Minimum ten years’ experience in relevant leadership experience, including demonstrated success in a student success environment, preferably with direct experience in student affairs (or an equivalent combination of education and experience) is required.

Experience developing strategic business and operational plans at the divisional and corporate/institutional levels in relative to student development, engagement, retention, success, satisfaction, and well-being.

Strong working knowledge of most key aspects of post-secondary delivery, including both service and academic delivery.
Deep knowledge of student learning and development/success theories and practices.

Broad leadership skills including a visionary, detail-oriented, and highly collaborative work style, and the ability to strategically facilitate change and incorporate innovative practices into the organization.

Has strong professional networks and is involved with organizations/associations to keep pace with trends and best practices.
Mediation/conflict resolution skills; cross-cultural communications; nuanced adjudication, negotiation, communication, mediation, and facilitation skills required.

Experience and/or training in outcome-based program/service planning and evaluation; significant involvement to research techniques and analysis to inform decision making.

Excellent communication, facilitation, and collaboration skills with diverse audiences, ranging from students, families, and professional networks to staff, administration, and faculty.

Strong analysis (assessment and evaluation – particularly related to student experience operations), research, writing, and planning skills.
Deep analytical skills and the ability to synthesize complex information and data to make difficult decisions, with experience analyzing data and statistical information in order to forecast and project future costs.
Project management, change leadership, and business processes analysis skills; deep knowledge of student learning and development/success theories and practices.

Strong ability to liaise, collaborate, partner and co-develop and implement; ability to operate and strategize at the corporate level; working across the organisation on addressing institution-wide issues and implementing corporate-wide initiatives.

Project/operational management, organizational development, time management skills; Demonstrated leadership skills.
Comprehensive knowledge of policies and procedures relating to the College.

Experience in business process re-engineering and implementing and/or improving systems to support business requirements.
Demonstrated leadership in delivering excellent service to others as this is key in supporting the success of our students and our College.
Strong collaboration and teamwork skills.

Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experience and styles.

Flexibility in adapting to change and participating in consultative decision-making processes.


If you are a George Brown College employee, go to to apply via our internal site.

If you are an external candidate, go to and click on the “Employment at George Brown” link.


Please ensure your resume highlights all relevant education, training and experience that are applicable to the minimum qualifications for this role.
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.

Closing: Open until filled