Student Development Coordinator
Academic Support and Student Services
Deadline: January 17, 2021
Posted: December 18, 2020
Reporting to the Director, Student Life, the Student Development Coordinator has a primary focus on facilitating the learning, development, and engagement of students and student leaders at Queen’s University. The incumbent provides expertise as part of a team of professional and student staff in the Student Experience Office to design, deliver, and evaluate a broad range of educational interventions, leadership and community engagement initiatives, and specialized services that facilitate the personal, social, and academic success of students and student leaders. Using current research and best practices, the Coordinator is responsible for advising on and taking an active role in the creation, development, implementation, and evaluation of programs and services related to student leadership, inclusion, involvement, and community-engaged learning, as well as programs and opportunities to support student learning and development in areas of critical thinking, self-awareness, civic engagement, and health and wellness.
The schedule for this position requires the incumbent to work occasional evenings and/or weekends, according to program needs
• In consultation and collaboration with campus partners, maintains a student leadership curriculum including the design, implementation and evaluation of tools, resources and workshops intended to build the capacity of students seeking to engage in leadership roles on campus and in the community.
• Designs the curriculum and coordinates the planning, development, execution and assessment of competency building modules and workshops, and prepares peer volunteers and professional staff to deliver workshops, including interactive components.
• Provides advice and acts as a consultant to key campus stakeholders to ensure student leadership development best practices are considered in all aspects of program planning
• Works collaboratively with campus partners to support existing student leadership initiatives with the development of learning outcomes and assessment plans and to ensure student staff and volunteers are sufficiently trained and actively engaged in the delivery of programs and messages using a multimodal approach, throughout the academic year
• Assists the Director in the creation of a Student Life Curriculum that considers the affective and cognitive components of the student experience. Uses the curriculum to create tools and resources to inform programming in the SEO. Provides guidance to colleagues on how to implement a curricular approach in their programs.
• Develops tools and resources for program and training assessment. Provides direction to staff within the SEO on how to best assess their programs.
• Schedules events, secures venues/event sites, coordinates food and transportation, coordinates event logistics, selects and liaises with speakers and/or campus partners, arranges A/V and equipment, assesses risk, and develops contingency plans.
• Researches and synthesizes information for departmental reports and program development; collects and compiles statistical and anecdotal information for program planning and decision making; researches and assesses desired program objectives and student learning outcomes; making recommendations for short and long term planning; etc.
• Participates in the implementation of a comprehensive student recognition and awards program, in collaboration with the Division of Student Affairs.
• Establishes and maintains active and positive visibility within the Division of Student Affairs portfolio and among student leaders with a shared mandate to enhance the student experience through student development programs and outreach initiatives
• Fosters collaborative partnerships with Queen’s offices and departments, student leaders, and community partners to create and enrich student development and outreach programs for undergraduate students in all years of study
• Provides work direction and technical guidance to student staff; schedules and assigns work, and oversees its completion; coordinates and monitors work flow
• Schedules and recommends the approval of student staff hours of work, overtime, and absences. Monitors and oversees student staff attendance.
• Participates in screening and interviewing student staff, and providing input into selection
• Reviews assignments and provides feedback on work to student staff
• Provides orientation and on-the-job training to student staff in the unit; provides coaching and feedback on work quality issues, providing related day-to-day supervision; escalates unresolved performance and disciplinary matters to management
• Represents the Student Experience Office on assigned committees, working groups, or events as requested
• In consultation with the Director, develop and manage annual program budget(s)
• Maintain current knowledge of practices, theories, and research in student development and participate in relevant professional associations and conferences
• Performs other job-related duties as identified with the Director to support the success of program areas/department
• An undergraduate degree in Education or another discipline related to skill development, curriculum design, and assessment. Master’s level degree preferred.
• A minimum of five year’s relevant work experience in student education, leadership and/or development; planning, implementing and assessing educational programs, volunteer programs, or similar activities, preferably in a post-secondary setting
• Understanding of and experience working with principles of student development and student development theory
• Understanding of and experience working with principles of social justice, equity, diversity, and inclusion. Experience working with students in equity-seeking groups
• Interest and demonstrated skills in program development, evaluation and enhancement
• Demonstrated group presentation skills, with experience in advising, coaching and/or educating young adults or post-secondary students
• Extensive knowledge of university structure, academic regulations, policies, procedures and financial systems
• Satisfactory Criminal Records Check and Vulnerable Sector Screening required.
• Consideration may be given to an equivalent combination of education and experience.
• Awareness/commitment to the principles and processes surrounding student development and communications
• Program development, facilitation, and coaching skills, particularly in a student learning context
• Strong interpersonal skills, with the ability to foster a team approach to educational programs, projects, events, and activities
• Excellent oral and written communication skills, including tact/professionalism and an ability to maintain confidentiality where appropriate; excellent report writing, presentation preparation, and ability to deliver presentations and deal with a wide variety of individuals and groups in a professional manner providing clear and accurate information and assistance
• Understanding of diverse student needs and commitment to developing intercultural competence
• Ability to collaborate and build partnerships with students, faculty, staff, and the community.
• Strong initiative and the ability to work with limited day-to-day supervision, while recognizing when it is appropriate to consult and collaborate with others
• Strong analytical, negotiation and problem-solving skills, with excellent attention to detail.
• High degree of flexibility and ability to multi-task in a busy environment with excellent attention to detail.
• Excellent organizational and time management skills with an ability to multi-task on a regular basis
• Ability to work well as a member of a team and collaborate with others in a fast-paced challenging and changing environment
• Excellent computer skills, including word processing, spreadsheets, and other software application programs, with the ability to adapt to emerging technologies
• Ability to distinguish between circumstances in which decisions can be made independently and those where consultation or a referral is required
• Excellent judgement and decision making skills to assess program needs, available resources, and to resolve issues
• Determine, in consultation with others, the best strategies for promotion of programs and recruitment of participants
• Contribute to determining the most effective ways to design, deliver, and present programs
• Contributes to decisions regarding establishing priorities, setting goals, long-term planning and program development.
• Determines priorities and makes decisions about student staff utilization and the assignment of work to achieve optimum efficiencies and productivity
• Assesses the suitability of job candidates for student staff positions and recommends the most appropriate person for hire
• Assesses student staff training needs and makes recommendations for training to attain proficiency.
• Monitors and assesses output and the quality of student staff work, and recommends need for formal training or development plans to management and identifies possible staff performance and/or disciplinary issues.
Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.
The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at email@example.com.
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