Job Posting

Director, Student Support & Advising

Permanent Full Time

Institution: York University


Toronto, ON, Canada

Deadline: April 20, 2021

Posted: April 1, 2021

York is a leading international teaching and research university, and a driving force for positive change. Empowered by a welcoming and diverse community with a uniquely global perspective, we are preparing our students for their long-term careers and personal success. Together, we can make things right for our communities, our planet and our future.

In advancing the Division of Students' vision as 'Partners in Student Success', the Director, Student Services & Advising, reporting to the University Registrar, will provide leadership in the Office of the University Registrar (OUR) to all student facing services, whether delivered directly to students or through units in other central or faculty-based units.

The OUR provides services to all York prospective and current students supporting their interest in the institution, through recruitment, admissions, all registrarial functions, grades, academic standing, financial aid support, student services, student systems through to graduation. The OUR has a unique opportunity to provide high level, student-centered service from a student's first interaction with the University through every step to graduation.

In this role you will be tasked with leading service delivery across the OUR through one central service unit and a team of student services staff members. A key collaborator and partner, the incumbent needs to build strong relationships across the OUR to ensure service delivery aligns with service processing in partner units (Student Financial Services, Student Records & Scheduling, Student Recruitment & Admissions). The Student Services & Advising unit provides university-wide, prospective, admissions and financial advising. This position requires a student-focused professional who shares and lives our divisional values: Respect, Excellence, Innovation, Collaboration, Accountability, Care and Inclusion. These values must be demonstrated through a commitment to service excellence whereby the incumbent treats members of the community with respect, values their time, strives for personal best and collaborates to improve service experiences for all.

To be considered for this opportunity, you will bring the following:

Graduate degree in student affairs, adult learning, education, student development theory is required. 10 years' appropriate relevant experience in student affairs, student services, registrarial services, inclusive but not limited to student advising, financial services, recruitment or related experience, preferably in a university environment. several years senior managerial experience in a unionized environment. Experience with strategic planning and management. Past experience with work process review, technology implementation and change management preferred. Evidence of past experience of a varied nature establishing strategic direction and related execution. A proven track record of working productively and collaboratively with peers and units to achieve desired objectives. An ability to be innovative, forward looking and to take risks to bring about change and improve service delivery.

For full position details, including skills and knowledge requirements, and to apply to this exciting opportunity visit the External Career Portal ( and refer to posting 102795.

We offer comprehensive benefits and access to superb educational and recreational facilities. For more information on what York has to offer U please visit:

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long-term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.