Job Posting

International Student Advisor - Graduate Student Specialist (RCIC/RISIA)

Advisor

Institution: UBC Okanagan

Location:

Kelowna, BC

Deadline: September 24, 2021

Posted: September 10, 2021

Job Summary
The Global Engagement Office (GEO) is responsible for providing leadership, opportunities, and services that strengthen and enrich student learning at UBC. International Student Advisors support international students through innovative and professional advising services and programs. The incumbent will provide the highest quality of integrated advising to support international graduate and undergraduate student recruitment, retention, and success, specifically in the domains of international student immigration, health insurance, employment, personal wellbeing and cultural transitions. One key area of the Global Engagement Office work is to ensure undergraduate and graduate international students are fully engaged members of the University community. The Global Engagement Office is committed to understanding UBC students and their experience, and to work collaboratively with partners to offer services. The incumbent will work collaboratively within The Global Engagement Office and with other units within the AVP Student's portfolio, departments across the University as well as schools, organizations, and international educators in the community.


Organizational Status
International Student Advisors work as members of the Global Engagement Office team. Reporting to the Manager of Global Engagement, the incumbent may supervise staff, supervises and mentors paid student staff, works collaboratively with staff on the Vancouver campus, and provides significant leadership and management to volunteers on a number of projects and events. The incumbent takes on leadership roles in cross-functional team projects.

Work Performed

Advise and support international students by:
- Identifying issues impacting their academic and personal lives.
- Guiding students in determining a resolution or course of action and mediate on their behalf when necessary.
- Providing accurate, timely, and sensitive assistance related to study and work permits, visas, health insurance, employment, student life, cultural adjustment, and related issues.
- Supporting and developing students and student groups to accomplish their goals and to support strategic initiatives.
- Provide information and advice to students regarding immigration status and permit and visa applications.
- Review student and family permit and visa applications prior to submission and provide related advice.


2. Act as a liaison and provide leadership to other staff on campus by:
- Liaising with and provide leadership to other staff on campus to provide seamless support and services for international students.
- Working collaboratively with faculties, units within the AVP Student's portfolio, departments across the University as well as schools and organizations in the community.
- Manage complex cases involving students' immigration, wellbeing and other matters.
- Providing seamless and knowledgeable services for international students.
- Liaising effectively with IRCC, HRSDC, MSP, and CBIE to maintain a high standard of professional practice.
- Managing the university's reputation in all interactions with CBSA, BC PNP, Service Canada, Health Insurance BC, local MP's office and other government entities as well as CBIE, BCCIE, ICCRC and related organizations.
- Conduct detailed research; interpret legislation, regulations and policies; define practices for UBC and communicate the findings and practices to colleagues, UBC departments, students and stakeholders


3. Develop, coordinate and deliver innovative, responsive, and professional programs and services by:
- Maintain and update student records according to ICCRC and UBC policies.
- Creating a welcoming and supportive environment so that international students may be fully engaged members of the University community.
- Collaborating with colleagues and campus partners to create programming/activities/initiatives that foster a comprehensive approach to the student experience internationalization
- Participating in assessment specific to international UBC students and current student development literature, and seeking to address gaps in services and programs.
- Assessing and evaluating current offerings and provide direction in redesigning current programs and services.
- Documenting student experiences and program assessments.


4. Foster an international and intercultural dimension within the University and the community at large by:
- Designing and delivering awareness and education programs to faculty, students and staff relevant to supporting the University's strategic goals toward a fully engaged international campus.
- Continuing to develop and respond to the needs of all students, creating innovative and supportive programming for all stages of the student experience
- Engaging with a wide variety of stakeholders and working in a collaborative team approach
- Developing relationships with external stakeholders in the area of international and intercultural programming both locally and across Canada/Internationally
- Preparing publications, and other written work as required.


5. Performs duties consistent with the mandate of the Global Engagement Office.


6. Fulfill obligations to the ICCRC and remain in good standing as a RCIC or a RISIA or be willing to undergo training to become a regulated advisor (if applicable).

Consequence of Error/Judgement
Providing incomplete or inaccurate information to students can have a devastating impact on UBC's ability to recruit and retain students and severely damage UBC's international reputation. Inaccurate information given to students may lead to grave consequences, such as depriving students of the chance to enter, remain in, or legally study in Canada. Lack of imagination and persistence in handling students' personal situations, including broader crisis management issues, may result in significant distress for students. Lack of cross-cultural sensitivity can also cause serious misunderstanding and/or hardship for students, faculty and staff. Poor management of staff or volunteers may lead to inefficiency, discontentment or grievances. If applicable, errors and omissions and negligence can result in the permanent loss of RIRCC/RISIA license, imprisonment, fines, civil action (directed at both the RIRCC/RISIA and UBC), and other disciplinary actions by the regulatory body.

Supervision Received
Providing incomplete or inaccurate information to students can have a devastating impact on UBC's ability to recruit and retain students and severely damage UBC's international reputation. Inaccurate information given to students may lead to grave consequences, such as depriving students of the chance to enter, remain in, or legally study in Canada. Lack of imagination and persistence in handling students' personal situations, including broader crisis management issues, may result in significant distress for students. Lack of cross-cultural sensitivity can also cause serious misunderstanding and/or hardship for students, faculty and staff. Poor management of staff or volunteers may lead to inefficiency, discontentment or grievances. If applicable, errors and omissions and negligence can result in the permanent loss of RIRCC/RISIA license, imprisonment, fines, civil action (directed at both the RIRCC/RISIA and UBC), and other disciplinary actions by the regulatory body.

Supervision Given
May supervise professional and student staff directly and manage numerous volunteers on various projects. Responsible for developmental evaluation of professional and student staff. Responsible for on-going mentoring and professional development of student leaders and staff. Will review and approve application preparation and written immigration advice drafted by other staff.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of four to five years of related experience, or an equivalent combination of education and experience.

Preferred Qualifications

Thorough knowledge of Canadian immigration legislation, policies and regulations specifically related to international students, their family and dependents. A member in good standing of the Immigration Consultants of Canada Regulatory Council (ICCRC) as a Regulated Canadian Immigration Consultant (RCIC/RISIA) required. Experience working directly with international students at the post-secondary level. Experience dealing with issues relating to international students and international education. Experience dealing with issues relating to international students and international education. Overseas work/study experience preferred. Experience in program assessment and evaluation. Experience in managing the development of publications an asset. Knowledge of theories of cross-cultural communication and student development. Expertise in designing and delivering educational workshops. Excellent interpersonal skills and cross-cultural sensitivity. Excellent computer skills. Excellent oral and written communication skills. Ability to work effectively in teams and to develop effective working relationships with students, faculty, staff and community members. Ability to manage the complexity inherent within a multi-faceted work environment focused on broad outcomes for students.
 

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