Job Posting

Learner Conduct Officer


Institution: Bow Valley College


Calgary, AB

Deadline: August 19, 2022

Posted: August 2, 2022

Bow Valley College is the largest and fastest growing Comprehensive Community College in Alberta. We have locations across southern Alberta helping over 17,000 learners each year. Our mission is to contribute to the vitality of communities and strength of the economy through innovative adult education programs and services which equip students for successful living, lifelong learning, and employment in a global knowledge-based environment.
Why work at Bow Valley College? We have recently been named one of Alberta's Top 75 Employers for 2019. Bow Valley College is made up of employees who are committed to our learners´ success, as well as each other´s. Our staff and faculty consistently say it is the people who keep them at the College, the opportunity to make a difference in the lives of our students, and the incredible support they receive from their co-workers and supervisors.

Reporting to the Manager, Learner Equity, Diversity and Inclusion, the Learner Conduct Officer supports the awareness and administration of policies related to learner conduct/sexual violence and the enhancement of campus safety.
This position responds to and investigates reports of non-academic misconduct and sexual violence which may involve a high degree of complexity and/or risk. Effective understanding of policy/procedure, procedural fairness, risk/threat assessment and case management is required. The incumbent requires a high degree of independent decision making and professional judgement due to the complex and varied nature of the role and concerns presented.
Specifically, the incumbent is responsible for
• Case management and adjudication
• Support and guidance related to conflict resolution
• Data management, assessment and evaluation
• Creations and administration of educational programming and outreach

Responsible for the creation and administration of educational programming and prevention outreach:
• Coordinates and collaborates with key College stakeholders and departments on the offering of educational presentations for incoming and current learners, staff and faculty on relevant learner policy and procedures (Learner Code of Conduct and Sexual Violence)
• Develops training offerings for the College community on the student conduct process, current legal parameters, fundamental fairness, restorative justice and due process.
• Design, implement, and evaluate initiatives to enhance campus awareness about resources and interventions available for addressing learner conduct issues and assisting learners in conflict.
• Effective communication of policies, procedures, and services through the delivery of print and online materials.
• Provides support where required as it relates to policy revision and how to communicate any pertinent changes
Responsible for Case Management and Adjudication:
• Serves as the primary investigator for reports of non-academic misconduct and formal reports of Sexual Violence Policy contraventions.
• Carries out investigation processes by:
o Receiving reports from learners and/or employees, and assessing appropriate policy response.
o Interviewing key individuals including complainants, respondents, and witnesses.
o Reviewing and deciphering evidence supplied (i.e., footage reviewing, assessing validity of documentation).
o Consulting with key stakeholders (i.e., Information and Technology Services, Human Resources, International Agents).
o Developing outcome letters for respondents
• Accountable for conducting initial and ongoing mental health and suicide risk assessments, as required.
• Accountable for conducting initial and ongoing assessments of risk, including threat assessment, as required, to ensure learner and College wide safety.
• Required to be present at all Learner Appeal Committee Hearings.
• Ensures the facets of procedural fairness are being met in every case to mitigate risk to the College.
• Remains appraised of current legal issues, case precedent, duty to accommodate and overall student conduct trends in high education to implement best practice.
Oversees data management, assessment, and evaluation:
• Maintains accurate case records in a timely manner as per College, FOIP, and professional requirements.
• Manages incoming reports and related data in Symplicity’s Advocate.
• Tracks conduct/sexual violence reports, and related documents from complainants, security, witnesses, and other personnel related to the incident.
• Documents reports and other communications and information related to the case in appropriate database/files and make appropriate notes in the student information system.
• Ensures compliance with legislation regarding record maintenance and access.
• Assists with the collection, analysis, and reporting of disciplinary data, including formulating an assessment system.
• Ensures compliance with Bow Valley College’s Records Retention Policy.
Responsible for providing support and guidance as it relates to conflict resolution:
• Serves as the first point of contact for staff, faculty, and learners navigating conflict.
• Offers conflict coaching regarding options for resolution and refer to appropriate agencies when reporting duties apply.
• Makes appropriate referrals to on and off-campus resources (counsellors, distress center, etc.) to support learner health and safety and academic and personal success.
• Carries out alternative dispute resolutions such as restorative justice.
• Supports employees in carrying out informal responses as per policy.
Minimum Qualifications:
• Bachelor’s degree in a related field, plus 2-5 years of related work experience.
• Experience in a related setting where skills and expertise required have been demonstrated.
• Directly related professional student affairs experience, including knowledge of development theory and conduct processes is preferred.
• Experience related to case management, including investigations
• Skilled in risk assessment and intervention
• Understanding of restorative justice
• Understanding of procedural fairness and knowledge on how to implement.
• An equivalent combination of directly related education and experience may be considered
Preferred Qualifications:
• A high degree of unique problem solving and independent judgement.
• A thorough understanding of the legal precedents and federal mandates pertaining to learner conduct administration is critical.
• Advanced training and experience in resolving disputes.
• The ability to exercise considerable discretion and judgement in sometimes highly volatile situations is essential.
• Ability to manage and complete tasks in a timely manner and maintain accurate records and files as demonstrated by past accomplishments or experiences.
• Excellent written communication, interpersonal and public speaking skills, and the ability to work effectively with diverse populations.

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