Job Posting

Associate Director, Student Services

Permanent - Full-time

Institution: York University


Toronto, Ontario

Deadline: January 31, 2023

Posted: November 3, 2022

York is a leading international teaching and research university, and a driving force for positive change. Empowered by a welcoming and diverse community with a uniquely global perspective, we are preparing our students for their long-term careers and personal success. Together, we can make things right for our communities, our planet, and our future.

The York University School of Continuing Studies (the School) is a diverse community of learning united by a shared sense of purpose: Achieving personal and professional growth in a rapidly changing career and educational landscape. Our ability to offer accelerated, accessible, and innovative programs that prepare our students to adapt and lead in response to this change has made us the fastest-growing school in Canada. Codesigned and delivered by senior industry leaders, our professional programs feature experiential education methods that help students develop career-specific technical skills and robust cross-functional expertise. The School is also home to the international award-winning York University English Language Institute, one of the largest language institutes in Canada. Our students come from around the world to pursue English-language proficiency and achieve their academic goals.

Reporting to the Executive Director, Operations and Administration, the Associate Director, Student Services, is responsible for providing leadership and strategy for services that facilitate a positive student experience, through effective transition, retention, engagement, and student success. The Associate Director is accountable for admissions, advising, registrations, and all registrar functions on behalf of the School, Student Services (including Student Success), Career Services, and the management of staff associated with these areas, as well as the efficient, effective, and innovative delivery of non-academic student services. The Associate Director is a key member of the Operations and Administration's management team and participates in and manages the development of the Student Services strategic and operational plans and leads regular check point meetings of the Student Services team. This role is responsible for the significant strategic and transformational activities in their area as well as the operational effectiveness of Student Services.

To be considered for this opportunity, you will bring the following:

A university degree in a relevant area is required. A Business Administration-related, or ESL-related, degree. Professional training in business administration and organizational methods. 7+ years' experience in leading a student registration team, student/member experience, and/or a program-related team, preferably in the higher education sector. Experience of management in a unionized environment. Familiarity with up-to-date policies and procedures focused on customer service within a multicultural environment would be an advantage. Proven expertise working with database systems.

For full position details, including skills and knowledge requirements, and to apply to this exciting opportunity visit the External Career Portal ( and refer to posting 106857.

We offer comprehensive benefits and access to superb educational and recreational facilities. For more information on what York has to offer U please visit:

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