Job Posting

Associate Registrar, Systems & Technology

Administrative Full-time New Position

Institution: Conestoga College


Conestoga College Doon Campus - 299 Doon Valley Drive, Kitchener, ON N2G 4M4

Deadline: February 14, 2023

Posted: January 24, 2023

Job Title: Associate Registrar, Systems & Technology
Requisition #: 22-989
Campus: Doon
Department: Registrarial Services/
Payband: 12
Payband Range: $92,710 – $123,614
Hours/Week: 37.5
Posting Date: Tuesday, January 24, 2023
Closing Date: Tuesday, February 14, 2023 at 11:59 PM EST
Vacancy Type: Administrative - Full-time

Administrative Full-time New Position

The Associate Registrar, Systems & Technology, under the direction of the Registrar, is responsible for leading the design, implementation, and ongoing support of technology solutions to support the Registrar’s Office (RO). The incumbent will lead a team supporting functional areas of the RO by conducting research on technical solutions, ensuring adequate and thorough requirements gathering and documentation, making recommendations on utilizing technology to improve processes, scoping, and leading projects, coordinating, and performing ongoing testing of current and new systems solutions, and managing risks associated with our systems and technology. A successful individual in this leadership role must be able to build and maintain solid, long-lasting relationships within the RO to appropriately respond to and support ongoing business needs while understanding how to establish and work within a partnership model with Information Technology to effectively and efficiently utilize technology solutions that are part of the College-wide enterprise architecture.

The incumbent acts as the product owner of key solutions supporting the RO, including the student information system and digital forms tool (Laserfiche). The incumbent will work closely with Information Technology and Systems (ITS) and other stakeholders to ensure that key systems are updated and maintained and are meeting the business needs of users. The incumbent will also act as the data steward for RO data, including data within the Student Information System.

The Associate Registrar, Systems & Technology will provide technical leadership to the RO and will cultivate a culture of innovation and continuous improvement. The incumbent will serve as a key link between the RO and ITS, working with ITS to receive infrastructure, security, software/application development, data analytics and Business Intelligence (BI) support, and will serve as the liaison to ITS for interfaces and data needs between RO and non-RO technology solutions. The incumbent will advocate for enhancing the student experience through the utilization of systems and technology.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement with 1 day on-site, and 4 days remote.


• Works collaboratively with ITS to ensure that key systems are updated and maintained
• Conducts and/or coordinates testing of updates and patches as required
• Provides ongoing support and training for RO-specific systems
• Plans and implements enhancements to existing systems
• Configures RO systems to best support business users
• Maintain the accuracy of RO data and support data utilization and visualization
• Works with RO leadership to understand their functional areas and collaborates to find opportunities to improve processes through technology
• Collects business requirements from RO operational areas and manages projects, including implementing new technology
• Creates roadmaps for key systems to ensure that business needs are met
• Conducts research to ensure that the RO is using best-of-breed systems and technology solutions that encourage best practices
• Priorities RO projects and initiatives based on input from the RO leadership team
• Works with ITS to ensure technology solutions meet or exceed College-wide technology standards, and best utilize established practices and existing tools, capitalizing on cost and support effectiveness and efficiency
• Represents the RO in various technology-focused groups and committees


• Four-year Degree in Computer Science, Business, or related field of education
• Seven years of related work experience
• Ability to learn new systems and technologies
• Familiarity with Customer Relationship Management (CRM) and Business Intelligence (BI) software is considered an asset
• Proven track record of information management, analysis, research, analytical, and planning skills
• Experience with implementation of electronic student information systems and/or business requirement tools, business requirement development, or similar is desired
• Experience with process streamlining, mapping, and project management experience is preferred
• Proficient in analyzing and solving complex problems
• Tact, diplomacy, as well as critical thinking, are essential in the role

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